Support for survivors


What is an IDVA?

An IDVA is an Independent Domestic Violence Advisor. IDVAs are specially trained to help survivors of all forms of domestic abuse, and help plan next steps in your recovery. 

Our IDVAs  give a voice to you if you’re feeling voiceless, enabling you to pursue justice and put the building blocks in place to begin a new life, free from fear.

Our IDVAs also play a crucial role in the community. They provide essential training to key agencies such as the police and the Crown Prosecution Service, which greatly improves the way they respond to cases of domestic violence.

We have lots of different types of specialist IDVAs who help in different situations:



How does our IDVA service work?

The start of your journey is with our First Responders / Crisis Intervention IDVAs who provide short-term support.

What they will do is:

  • Assess and manage the risk you are in
  • Identify short, medium and long terms goals and develop an action plan with you
  • Create a safety plan to ensure you are, and remain, safe and secure
  • Support you in securing civil protection orders
  • Support you in engaging with criminal justice agencies such as the police, or the courts
  • Help you access emergency accommodation and support you in any housing applications you will make
  • Support you to access benefits and emergency funds
  • Support you to engage with safeguarding procedures.


Once your immediate needs have been met, and if we both think it is beneficial to you, you would be assigned a worker from the Longer Term/12 Week team who would provide continuation of any journeys started in terms of housing, finances, safeguarding etc., and provide emotional support and build personal resources and resilience via interventions such as:

  • Solution Brief Focussed Therapy
  • Assertiveness/Confidence Building
  • Emotional Freedom Technique
  • 121 Freedom Programme work


Where all needs have been met by either team but there is ongoing criminal justice or Family Court journey then you would be reassigned to our Family Court / Criminal Justice Support IDVA.


All of the above are elements of our Community IDVA Service and we will tailor our sertvice to your needs. You may take a linear journey or maybe not, it will all depend on your needs.


ISVA service

Since 2019 we have been able to offer victims of sexual violence support and advice through our Independent Sexual Violence Advisor (ISVA) service.

Our ISVA can support anyone who has been the victim of sexual violence – whether this happened 2 days ago or 30 years ago.

Our ISVAs can support you if you are thinking about reporting the crime, or if your case is going through the criminal justice system. We can help you through the court process and explain what is likely to happen when a report is made to the police.

We have excellent links with the SARC (Sexual Assault Referral Centre) and can explain their role in helping you.

Call for help now

0808 2800 999

Open Monday - Friday, 9.30am - 4:30pm (closed for half an hour lunch at 1pm)
Our One Front Door helpline is completely free and confidential, and the call will not show up on itemised bills.

Donate to Staying Put

Your donations will enable us to help many more survivors of domestic abuse and sexual violence.

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