Helpline

Our One Front Door helpline is open to anybody who needs help – whether you are a victim or survivor, a friend or family member of someone who needs help, a professional who needs advice for a client, or a perpetrator who wants to address your behaviour. 

It is run as part of the Bradford Survive and Thrive partnership, along with WomenCentre and Family Action.

When you call the One Front Door, your call will be answered by a trained domestic abuse practitioner.

The One Front Door helpline number is:

0808 2800 999

Our helpline is completely free and confidential, and the call will not show up on itemised bills.

Calling our helpline is the best way to access help, as we will have a chat with you, and find out as much information as you are comfortable sharing with us, and then we will be able to give you your options on what you can do next, and how we can support you.

We help everyone who needs it, regardless of your gender identity or sexual orientation, so please feel reassured that you can call us and you will be supported. 

Our helpline is open from Monday to Friday, 9.30am – 4.30pm. We close for half an hour at 1pm every day for lunch.

Web chat

The One Front Door team also manage the web chat function available right here on our website, from 9.30am-4.30pm Monday to Friday. At the top left of your screen, you will see a little orange icon, you can click on this to message us. It will ask you if it’s ok for us to use your data, but this is just so that we are compliant with European privacy laws, known as GDPR. Your information will always be entirely confidential and safe. 

DA Car

As part of partnership working with WYP, our trained Domestic Abuse Practitioners attend domestic abuse incidents jointly with the police to reduce the number of repeat cases to MARAC and to ensure timely interventions with survivors of domestic abuse and sexual violence. During our visits, we carry out risk and needs assessments, safety planning and support planning, ensuring the survivors and their children have all the relevant information to access services and keep themselves safe from further harm.

DRAM

As Domestic Abuse Practitioners we participate in DRAM (Daily Risk Assessment Meetings) to help assess High Risk victims of crime for potential domestic abuse service.

We raise awareness of the importance of appropriate assessment process in order to promote best practice and support the early identification and response to those experiencing domestic abuse.

We also promote a strong partnership approach to service provision, signposting as and when appropriate to Staying Put’s Community based services and/or other specialist services in order to meet complex needs.

MARAC

A MARAC is a multi-agency meeting which domestic abuse survivors who have been identified as at high risk of serious harm or homicide. The MARAC is attended by representatives from a range of agencies including police, health, child protection, housing, Independent Domestic Violence Advisors (IDVAs), probation, mental health and substance misuse and other specialists from the statutory and voluntary sectors. During the meeting relevant and proportionate information is shared about the current risks, enabling representatives to identify options to increase the safety of the survivor and any other vulnerable parties such as children. The MARAC then creates a multi-agency action plan to address the identified risks and increase the safety and wellbeing of all those at risk. The primary focus of the MARAC is to safeguard the adult survivor. However, taking in to account the UK law which priorities the safety of children, the MARAC will also make links with other multi-agency meetings and processes to safeguard children and manage the behaviour of the perpetrator. At the heart of MARAC is the working assumption that no single agency or individual can see the complete picture of the life of a survivor, to be able to identify and manage the risks, but all may have insights that are crucial to their safety. The survivor does not attend the meeting but is represented by an IDVA who represents their views and wishes and ensures that their safety remains the focus of the meeting.