I need help
If you have experienced, or are experiencing, domestic abuse or sexual violence and you need help, please call our One Front Door helpline on:
0808 2800 999
Our helpline is completely free and confidential, and the call will not show up on itemised bills.
Calling our helpline is the best way to access help, as we will have a chat with you, and find out as much information as you are comfortable sharing with us, and then we will be able to give you your options on what you can do next, and how we can support you.
We help everyone who needs it, regardless of your gender identity or sexual orientation, so please feel reassured that you can call us and you will be supported.
Our helpline is open from Monday to Friday, 9.30am – 4.30pm. We close for half an hour at 1pm every day for lunch.
If you are in immediate danger always call 999
Web chat
Our web chat function available right here on our website, from 9am – 5pm weekdays. At the top left of your screen, you will see a little orange icon (like the picture on the right), you can click on this to message us. It will ask you if it’s ok for us to use your data, but this is just so that we are compliant with European privacy laws, known as GDPR. Your information will always be entirely confidential and safe.
Women’s Aid Domestic Abuse Directory
Below is the Women’s Aid Domestic Abuse Directory, where you can search for other local services, or services in another area.
Not good on the phone, and would prefer to send an email? We understand that taking that first step and speaking on the phone can be a bit scary, so if you would prefer to contact us via email please use the form below.
Hide your visit to this site
If you are concerned about someone who uses the same computer as you being able to know what sites you have been accessing on the internet, then read the instructions below on how to manually delete your browsing history.
We don’t recommend deleting your entire browsing history because this can arouse suspicion if the person you are trying to hide your browsing history from discovers that the entire browsing history has been deleted from the computer.
This information is for guidance only and will not necessarily cover your tracks entirely. If you are still concerned about someone discovering your internet site visits, the best way to access sensitive websites may be to do so at a trusted friends house or maybe to use a public internet point such as a library.
Which browser am I using?
Click on Help on the menu at the top of the browser screen (ALT and then H on most browsers). A drop down menu will appear, the last entry will say About Internet Explorer, About Mozilla Firefox, or similar. If you select it, you will be told the browser name and version you are using.
How to selectively delete just one site from the browser history
We recommend you go to a “safe” web page (one that nobody could object to, for example about the weather or local information) before you carry out these instructions. If you stay on our site while you carry them out, your web browser may keep the information of this page.
Internet Explorer 7
Click on ‘Tools’ in the menu bar and select ‘Delete Browsing History’.
Click ‘Delete All’ and then ‘Yes’ to confirm.
Select ‘Close’.
Internet Explorer 8
Click on ‘Safety’ in the menu bar and select ‘Delete Browsing History’.
Select all check boxes and click ‘Delete’ to confirm.
Internet Explorer 9
Hold down the CTRL key and press J to bring up the history panel.
Find any entries for Staying Put website (or any other sites you want to delete the history of) and click on the cross in the upper right hand corner of that item.
If you wish to delete all items click ‘Clear All’.
Select ‘Close’.
Firefox
Hold down the CTRL key and press H to bring up the history panel.
Find any entries for the Staying Put website (or any other sites you want to delete the history of).
Right click on the entries you want to delete and select Delete.
Chrome
Hold down the CTRL key and press H to bring up the history panel.
Click ‘Edit items…’ in the top right hand corner.
Find any entries for the Staying Put website (or any other sites you want to delete the history of).
Select the tick boxes next to those items and select ‘Remove selected items’.
Safari
Open up Safari.
Go to the History menu.
Choose ‘Clear History’ at the bottom of the pull down menu.
If you have any problems with the steps above then drop us a message via our Contact Page.
Call for help now
0808 2800 999
Open Monday - Friday, 9.30am - 4:30pm (closed for half an hour lunch at 1pm)
Our One Front Door helpline is completely free and confidential, and the call will not show up on itemised bills.
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