Contact us
Call now for help
0808 2800 999
Our One Front Door helpline is open Monday – Friday, 9.30am – 4:30pm (closed for half an hour lunch at 1pm). Our helpline is completely free and confidential, and the call will not show up on itemised bills.
Email: referrals@stayingput.org.uk and you can request a call back.
Webchat: Our webchat is available on our website, from 9am to 5pm, Monday to Friday.
24hr National Domestic Violence Helpline: 0808 2000 247.
If you are in immediate danger call 999.
Web Chat
We have a web chat function available right here on our website, 9am to 5pm weekdays. At the top left of your screen, you will see a little orange icon (like the picture on the right), you can click on this to message us. It will ask you if it’s ok for us to use your data, but this is just so that we are compliant with European privacy laws, known as GDPR. Your information will always be entirely confidential and safe.
General enquiries
Email: referrals@stayingput.org.uk
General office enquiries only. For advice and support please contact our helpline, email listed above or our webchat function.
Make a complaint
Click the below button to make a complaint
Other contacts at Staying Put
Fundraising, donations and partnerships: fundraising@stayingput.org.uk
Media enquiries: media@stayingput.org.uk
HR & Recruitment: sprecruitment@stayingput.org.uk
"The day I rang for help [was] the day I realised it was time for me to leave...The day I was accepted [to refuge] I had my full life in four bin bags and some toys I managed to grab." Kayleigh.
Call for help now
0808 2800 999
Open Monday - Friday 9.30am - 4.30pm (Closed for half an hour at lunch at 1pm)
Our One Front Door helpline is completely free and confidential, and the call will not show up on itemised bills.
Leave the abuse, not your home
Latest news, blogs and jobs
How to stay safe from domestic abuse online
Taking control of your online safety can be overwhelming and a scary prospect. Here, we give you some helpful information on what you can do to ensure you’re safer online- from making sure you’re not broadcasting your location to more subtle ways people can access...
Staying Put leads groundbreaking Family Court IDVA pilot
We are delighted to announce that we will lead on the new Family Court Independent Domestic Violence Adviser (IDVA) delivery model of the West Yorkshire Pathfinder Partnership (WYPP). We will be working in collaboration with our exceptional West Yorkshire partners...
Understanding coercive control
When we think of domestic abuse, physical violence often comes to mind. However, abuse isn't always visible—it can be psychological, emotional, and deeply manipulative. This is where coercive control comes in, a form of abuse that became illegal in the UK in 2015....