Contact us

Call now for help

0808 2800 999

Our One Front Door helpline is open Monday – Friday, 9.30am – 4:30pm (closed for half an hour lunch at 1pm). Our helpline is completely free and confidential, and the call will not show up on itemised bills.

Email: referrals@stayingput.org.uk and you can request a call back.

Webchat: Our webchat is available on our website, from 9am to 5pm, Monday to Friday.

24hr National Domestic Violence Helpline: 0808 2000 247.  

If you are in immediate danger call 999.

Web Chat

We have a web chat function available right here on our website, 9am to 5pm weekdays. At the top left of your screen, you will see a little orange icon (like the picture on the right), you can click on this to message us. It will ask you if it’s ok for us to use your data, but this is just so that we are compliant with European privacy laws, known as GDPR. Your information will always be entirely confidential and safe.

General enquiries

Email: referrals@stayingput.org.uk

General office enquiries only. For advice and support please contact our helpline, email listed above or our webchat function.

Make a complaint

Click the below button to make a complaint

Other contacts at Staying Put

Fundraising, donations and partnerships: fundraising@stayingput.org.uk 

Media enquiries: media@stayingput.org.uk 

HR & Recruitment: sprecruitment@stayingput.org.uk 

Send us a message

A quick and easy way to get in touch with general enquiries. Simply fill out the form below and we’ll get back to you shortly. Please do not contact us for support using this contact form.

woman sat on sofa on mobile phone

"The day I rang for help [was] the day I realised it was time for me to leave...The day I was accepted [to refuge] I had my full life in four bin bags and some toys I managed to grab." Kayleigh.

Call for help now

0808 2800 999

Open Monday - Friday 9.30am - 4.30pm (Closed for half an hour at lunch at 1pm)

Our One Front Door helpline is completely free and confidential, and the call will not show up on itemised bills.

Leave the abuse, not your home

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