One Front Door
Our One Front Door helpline is open to anybody who needs help – whether you are a victim or survivor, a friend or family member of someone who needs help, a professional who needs advice for a client, or a perpetrator who wants to address your behaviour.
When you call the One Front Door, your call will be answered by a domestic abuse specialist who has been trained by Safe Lives.
The One Front Door helpline number is:
0808 2800 999
Our helpline is completely free and confidential, and the call will not show up on itemised bills.
Calling our helpline is the best way to access help, as we will have a chat with you, and find out as much information as you are comfortable sharing with us, and then we will be able to give you your options on what you can do next, and how we can support you.
We help everyone who needs it, regardless of your gender identity or sexual orientation, so please feel reassured that you can call us and you will be supported.
Our helpline is open from Monday to Friday, 9.30am – 4.30pm. We close for half an hour at 1pm every day for lunch.
The One Front Door team also manage the out-of-hours web chat function available right here on our website, from 5pm – 8pm weekdays and from 11am – 2pm on weekends. At the top left of your screen, you will see a little orange icon, you can click on this to message us. It will ask you if it’s ok for us to use your data, but this is just so that we are compliant with European privacy laws, known as GDPR. Your information will always be entirely confidential and safe.
From 1st April 2022, the web chat hours will be changing, to 9am-5pm Monday to Friday.
Call for help now
0808 2800 999
Open Monday - Friday, 9.30am - 4:30pm (closed for half an hour lunch at 1pm)
Our One Front Door helpline is completely free and confidential, and the call will not show up on itemised bills.
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