We are now at a point in our growth where we need to develop our structure once more and appoint an enthusiastic and committed Head of Operations and Client Care into this existing role.

Women only – ** Due to the nature of our refuges being for women only, we can only accept applications from women under schedule 9 (part 1) of the Equality Act 2010**

The successful candidate will closely with the CEO and front-line senior managers to deliver high-quality services for our clients, overseeing the day to day co-ordination and management of the helpline, accommodation and community services.

We are looking for someone with relevant experience in a senior role, a proven track record of, preferably in a charity context and experience of supporting vulnerable clients within a quality assurance framework. They will be organised in leading, managing and motivating a diverse team across different sites.

The ideal candidate will be educated to degree level, with the desire to deliver service excellence and be an ambassador for Staying Put. They will be able to create excellent partnership relationships and have strong communication skills. A collaborative approach with excellent negotiating and influencing skills will be necessary for this role.

In return we offer a flexible and supportive environment with a generous holiday entitlement, competitive rates of pay, training and development as well as a discount scheme and Employee Assistance Programme.

If you have the desire to deliver services that improve the lives of people affected by domestic and sexual abuse and you believe you have the relevant skills and experience and commitment to Staying Put’s vision, mission and values, we would love to hear from you.

Closing date: 5pm Friday 28th January 2022

This is a part time role (30 hrs per week), £43,962 pro rata

Please download the recruitment pack for more details, including the background to the role, job description and person specification.

Please submit your completed application forms to  sprecruitment@stayingput.org.uk



Recruitment Pack including job description

Application form

Recruitment monitoring form

Equality and diversity statement

Privacy notice



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