If you have experienced, or are experiencing, domestic abuse or sexual violence and you need help, please call our One Front Door helpline on:

0808 2800 999

Our helpline is completely free and confidential, and the call will not show up on itemised bills.

Calling our helpline is the best way to access help, as we will have a chat with you, and find out as much information as you are comfortable sharing with us, and then we will be able to give you your options on what you can do next, and how we can support you.

We help everyone who needs it, regardless of your gender identity or sexual orientation, so please feel reassured that you can call us and you will be supported. 

Our helpline is open from Monday to Friday, 9.30am – 4.30pm. We close for half an hour at 1pm every day for lunch.

If you are in immediate danger always call 999

Women’s Aid Domestic Abuse Directory

Below is the Women’s Aid Domestic Abuse Directory, where you can search for other local services, or services in another area. 

Email

Not good on the phone, and would prefer to send an email? We understand that taking that first step and speaking on the phone can be a bit scary, so if you would prefer to contact us via email please use the form below.

Hide your visit to this site

Note: The safest way to hide your browsing history is to search and visit sites from other devices such as those at a library, work or using a friend or relative’s phone.

If you are concerned about someone who uses the same computer as you being able to know what sites you have been accessing on the internet, then read the instructions below on how to manually delete your browsing history.

We don’t recommend deleting your entire browsing history because this can arouse suspicion if the person you are trying to hide your browsing history from discovers that the entire browsing history has been deleted from the computer.

This information is for guidance only and will not necessarily cover your tracks entirely. If you are still concerned about someone discovering your internet site visits, the best way to access sensitive websites may be to do so at a trusted friends house or maybe to use a public internet point such as a library.

Which browser am I using?

Click on Help on the menu at the top of the browser screen (ALT and then H on most browsers). A drop down menu will appear, the last entry will say About Internet Explorer, About Mozilla Firefox, or similar. If you select it, you will be told the browser name and version you are using.

Incognito browsing

Incognito mode means that your browsing history doesn’t get saved on your device. This includes cookies, site data or information entered on forms. Your activity using incognito mode won’t show up on your Chrome browser history so anyone checking this won’t see your activity.

To use incognito browsing:

Chrome

• Open Chrome
• Click ‘…’
• Select ‘New incognito window/tab’

Safari

• Mac:
• Open Safari
• Click on ‘History’ in toolbar
• Select ‘Clear History…’
• Choose a time range, such as the last hour, today or all history
• Click ‘Clear History’

IOS:

• Open Safari
• Select book icon from bottom menu
• Press ‘clear’

Internet Explorer:

• Click on the Tools menu (in the row at the top of the browser)
• Select Internet Options from the drop down menu; you should now be on a tab that says ‘General’ – if not, select General’; under the title,
• ‘Temporary Internet Files’
• Click on ‘Delete Files’. You can also check the box that says ‘delete all offline content’ then, under ‘History’ click on ‘Clear History’
• Click OK, at the bottom

Firefox:

• Click the menu button, choose ‘History’, and then ‘Clear Recent History’
• Select how much history you want to clear: click the drop-down menu next to ‘Time Range’ to choose how much of your history Firefox will clear
• Click ‘Clear Now’

Google Chrome- Android mobile

• Open the Chrome app
• At the top right, tap ‘…’
• Click ‘History’
• Tap ‘Clear browsing data…’
• Next to ‘Time range’ select how much history you want to delete
• Check ‘Browsing ’ Check any other data you want to delete
• Tap ‘Clear data’

IOS Mobile

• Open the Chrome app
• Click ‘…’
• Select ‘History’
• Click ‘Clear browsing data’
• Next to ‘Time range’ select how much history you want to delete
• Click ‘Clear browsing data’

Windows computer

• Open Chrome
• Click ‘…’ top right of browser
• Select ‘More tools’
• ‘More Settings’
• Click ‘Clear browsing data’
• Choose a time range, such as last 24 hours or last 7 days
• Select the types of information you want to remove
• Click ‘Clear data’

Mac

• Open Chrome
• Click ‘…’ top right
• Select ‘ History’
• Click ‘Clear browsing data’
• Choose a time range, such as last 24 hours or last 7 days
• Select the types of information you want to remove
• Click ‘Clear data’